FAQs
Which pets are these products for?
PawLynx focuses on everyday care tools for cats and dogs. Check the product description, dimensions, materials, and selected variant. Pet products should be used with appropriate supervision and are not a substitute for veterinary advice.
How do I choose a variant?
Select the color, size, style, or package on the product page and review it again in the cart. Accessories and replacement parts are not complete units unless the page clearly says so.
Where do you ship?
We currently serve the United States. A product must have a reviewed U.S. delivery option before it becomes available. Enter your address at checkout to confirm availability and charges. See our Shipping Policy.
What does shipping cost?
Standard shipping is $4.99. Standard shipping is free on orders of $39 or more. Shopify checkout shows the final available method and charge for your address before payment.
How long does delivery take?
Most orders arrive in 4 to 10 business days: 1 to 3 business days to process, then 3 to 7 business days in transit. Most of our range ships from our overseas supply partners, which is what those timeframes reflect. A small number of items ship from a U.S. warehouse and usually arrive in 3 to 8 days; where that applies it is stated on the product page. Estimates are not guaranteed arrival dates.
How can I pay?
Use only the payment methods displayed in Shopify checkout. PayPal or another payment option may open a secure provider page. The checkout result determines whether payment is accepted.
Can I return an item?
You may request an eligible return within 30 calendar days after delivery. Contact us before sending anything; unauthorized parcels or shipments sent to the original label address may not reach the correct return facility. Read the Return Policy.
What if my item is damaged, incorrect, or missing?
Email us promptly with your order number and clear supporting details. We will investigate with the carrier or fulfillment partner and explain the available remedy under our Return Policy.
Where is my order?
Use the link in your shipping confirmation when tracking is available. Carrier scans can take time to appear. See Track your order.
How can I contact PawLynx?
Email andyhu.business@gmail.com. We aim to reply within 2 business days, Monday through Friday, excluding Taiwan public holidays. Never send passwords, card numbers, banking information, or identity documents by email.