Return Policy
Last updated: September 8, 2026
30-day return request window
You may request a return within 30 calendar days after the carrier marks your order delivered. Email andyhu.business@gmail.com before sending anything. Include your order number, the item and variant, the reason for the request, and clear photos if the item is damaged, defective, or incorrect.
Return eligibility
To be eligible, an item must be unused, unwashed, free of pet hair or damage, and returned with its original packaging, accessories, and instructions. We may reduce or refuse a refund when an item is returned incomplete, used, contaminated, or damaged after delivery, except where applicable law requires otherwise.
Items that cannot be returned
- Opened hygiene-sensitive or consumable items, including used grooming or feeding products
- Personalized items, gift cards, and items marked final sale before purchase
- Items damaged through misuse, unsupervised pet use, normal wear, or failure to follow instructions
This list does not limit rights that cannot be excluded under applicable law.
Return authorization and address
Do not send a parcel to the address on the original shipping label. Approved requests receive return instructions and the correct return address by email because fulfillment locations can differ by item. Unauthorized returns may be delayed or refused.
Return shipping costs
If we confirm that the item arrived damaged, defective, or incorrect, PawLynx will provide a remedy and cover reasonable return shipping when a return is required. For change-of-mind, fit, color, or preference returns, the customer is responsible for return shipping and any nonrefundable carrier charges.
Refunds and replacements
After an authorized return is received and inspected, we will email the result. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. Original shipping charges are refundable only when required by law or when the return results from our confirmed error.
Cancellations
Contact us immediately if you need to cancel. We can cancel an order only before fulfillment begins. After dispatch, the return rules above apply.
Late or missing refunds
If 15 business days have passed since we approved your refund, email andyhu.business@gmail.com with your order number. Never send payment card or banking details by email.