Shipping Policy

Last updated: September 8, 2026

Where we ship

PawLynx currently accepts orders for delivery within the United States only. Enter a complete U.S. address at checkout to confirm that a shipping method is available for your cart.

Shipping rates

  • Standard shipping: $4.99
  • Free standard shipping on orders of $39 or more

The final shipping method and charge for your address are shown in Shopify checkout before payment.

Processing and delivery estimates

Processing starts after payment authorization and inventory review.

  • Processing: 1 to 3 business days
  • Delivery: 3 to 7 business days
  • Total: typically 4 to 10 business days from order to doorstep

Most of our range ships from our overseas supply partners, which is what those timeframes reflect. A small number of items ship from a U.S. warehouse and usually arrive in 3 to 8 days; where that applies it is stated on the product page.

Times vary by product, selected option, supplier, and destination. We review the U.S. shipping method and item-specific estimate before a product is released, and the latest available estimate is shown on the product page or during checkout when supported.

Delivery estimates are not guaranteed arrival dates. A product remains unavailable when its U.S. delivery method or estimate has not been verified.

Third-party fulfillment

Some products may be shipped by reviewed third-party fulfillment partners. Items in one order can ship from different locations and arrive in separate packages. A ship-from location outside the United States does not change the U.S.-only sales region.

Tracking and separate packages

When tracking is supported by the selected shipping method, it is included in the shipping confirmation. Carrier scans can take time to appear after a label is created. Visit Track your order for help.

Taxes and import charges

Taxes, when applicable, are calculated by Shopify checkout. If a product could create an unresolved import charge for the customer, that product remains unavailable until the cost and disclosure are confirmed.

Address changes

Review your apartment number, ZIP code, and contact details before paying. Email us immediately about an error. We cannot guarantee changes after fulfillment begins.

Delays, loss, or damage

If a package is significantly delayed, marked delivered but missing, or arrives damaged, email andyhu.business@gmail.com with your order number and supporting details. We will investigate with the carrier or fulfillment partner and explain the available remedy.